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Tracking Deliveries

When your order is despatched you will get an email to confirm that the order has been completed. The carrier we choose is generally as the one selected when you placed the order but may vary if we feel you will get a better service. A signature is required.
If you choose to agree with the carrier that it is to be left in a safe place, ourselves and the carrier's are not responsible for non delivery in case of theft.
 
Under the Order Reference you will find the tracking reference and the method of transport. This is generally either Interlink, APC, DPD for tracking or Pallet delivery or Collection.
 
If your Parcel(s) arrive and sound as if the items are broken please accept and unpack. Then let us know what has been broken so that we can sort out. We may ask for photographic evidence in some cases.
 
We use APC and your parcel can be tracked at their web site after about 20.00 hours by entering the Tracking No in full at the link.
 
 
Please track at APC
You can also locate your local depot in case you want to get hold of them, as they may help you on approximate delivery time.
 
Please track at DPD
For Overseas Deliveries. Parcels go with DPD.
 
Pallet Deliveries
Larger deliveries are made with carriers and the goods are delivered on Pallets. We do not currently use any online tracking companies. Pallets are sent on a Next Day or 3 working day service as stated on the Order confirmation/Invoice.
 
Collections
Customers are very welcome to arrange their own collections but to avoid issues please ensure the following.
Collections are made between 7.30 and 16.30 Monday to Thursday and 7.30 to 12.30 on a Friday by prior arrangement.
Please ensure that your carrier has our order reference number to ensure that the right parcel is given and you have informed us who and when your carrier is coming.
Drivers who turn up asking for a parcel will be refused and any additional costs for abortive collections will be down to you.
 
Post Office
We do not use the Postal service.